Frequently asked questions
From choosing a phone to fixing a connection abroad. Step-by-step installation instructions, screen by screen, are in the setup guide.
What exactly is an eSIM?
A SIM card that is downloaded instead of posted. Your phone stores the profile internally, so there is no plastic card to collect, swap or lose — and nothing to return when your trip ends.
Will my phone work with an eSIM?
Most phones released since 2019 support eSIM — iPhone XS or newer, Google Pixel 3 or newer, and recent Samsung Galaxy flagships. Dial *#06# — if an EID number appears, you are eSIM-ready. Your phone must also be carrier-unlocked.
Do I have to take my own SIM card out?
No. The eSIM is added alongside the SIM you already use, and you choose which line carries data. Nothing is removed, so there is no card to keep safe and nothing to put back when you get home.
I am flying today — will it arrive in time?
Yes. Orders placed on this site are delivered by email within minutes, day or night, and installing takes about two more. Amazon orders need to be redeemed first, which usually takes about five minutes once Amazon has confirmed the payment.
When should I install the eSIM?
Install it at home over Wi-Fi before you fly, but keep the eSIM line turned off. Turn it on when you land — your plan validity starts from first connection, not from installation.
How do I redeem an Amazon purchase?
Go to the Redeem page, enter your Amazon order number (found under Your Orders) and the email where you want your QR code. It arrives within about 5 minutes.
My phone says the eSIM could not be activated.
That message is expected before you travel: the profile cannot reach its network until you are in the destination. Look at Settings › Cellular (Android: SIM manager) instead — if the plan is listed there, installation worked and it will activate on arrival.
It has been stuck on “Activating” for hours.
Also normal when you install ahead of a trip. The profile is waiting for a network it cannot see yet, and it clears once you land. You do not need to reinstall — reinstalling is what usually causes real problems.
I get “not compatible” or “already in use”.
Either the phone is still locked to a carrier, or this QR code has already been installed once. Check your list of lines first. If the phone is locked, only the carrier that sold it can unlock it — we cannot.
My iPhone asks what kind of plan this is, or to label the lines.
Any label is fine — it is just a name on your screen. Call it SIMLESS or Travel so you can find it later. When asked which line to use for calls, messages and data, keep your usual line for now and switch data to SIMLESS after you land.
I switched the line on before leaving home. Did I waste my plan?
No. The plan starts on the first connection in your destination, so switching the line on at home does not consume anything — your phone simply cannot find that network yet.
How are the days of my plan counted?
From the first connection abroad. Most plans count a day as a full 24 hours from that moment; some count calendar days that end at 23:59 in the plan’s own time zone. The email that delivered your eSIM states which rule applies to the plan you bought.
Can I keep my home number for calls and texts?
Yes. Your physical SIM or home eSIM stays active for calls and SMS while the SIMLESS eSIM handles data. Just disable data roaming on your home line to avoid charges.
Do the regional plans really work in every country listed?
Yes — one profile covers the whole region, and your phone switches operator as you cross borders. If it does not pick a network up after an hour in a new country, open Network Selection, turn Automatic off and choose an operator by hand.
How fast is it? Do you throttle?
You get the same 4G/5G networks local customers use, at local speeds, wherever 5G is available on that plan. We do not throttle. Speeds still vary with coverage, crowding and your phone, exactly as they would on a local SIM.
The connection keeps dropping.
Restart the phone, then toggle airplane mode on and off. If that does not settle it, select the operator manually under Network Selection. Do not delete the eSIM — contact us from Wi-Fi and we will work it out with you.
Can I share the connection with my laptop?
Yes, tethering and personal hotspot are supported on all plans at no extra cost.
What happens when my data runs out?
Data simply stops — there are never overage charges. You can buy and install a new plan in minutes if you need more.
When can I delete the eSIM from my phone?
Once the plan has expired and you are home. Deleting is permanent — the same QR code cannot be installed again — so keep it while you are still travelling, even if something is not working.
What if it doesn’t work when I arrive?
Contact us any time — support is available 365 days a year in English and most issues are fixed in one short chat. If we can’t get you connected, you get a full refund.
Can I get a refund?
Unused, unactivated eSIMs are fully refundable within 30 days of purchase. Once an eSIM has connected to a network it can no longer be refunded, except for verified technical faults.